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|To the wonderful gentleman I spoke to on the phone last week.
I just want to say a big thank you for the replacement filament, that was so promptly dispatched and received yesterday. My fire is aglow with warmth and I can rest assured that I can rely on your company for a great service.
Just wanted to thank you all for your excellent, efficient service. The above order was delivered this morning at 9am. I was impressed with the care taken over packaging such fragile items as electric elements to ensure that they arrived intact. These were to replace (+ one spare) for a very old Electra two bar fire owned by my very elderly mother. The fire is at least 30 years old and this is the first time, to my knowledge, that an element has had to be replaced. Thanks to you, Mum can now look forward to a cosy Christmas.
I was also impressed by your 'free delivery' promise.
So often, in the north of Scotland, we are faced with hefty surcharges for delivery and it was very pleasant to discover that you despatched by post without penalty.
Please pass on my thanks and best wishes for Christmas to the team at Berry Electrical. Well done!
Good afternoon Ian,
I just felt the need to congratulate you and to say a big ( Thank you ) for discussing the fire bar that I purchased following our conversation yesterday. Yes it did arrived today. Must add how impressed I was with the dispatch time also the package when parcel arrived. Would certainly recommend your business.
So Ian once again a big thank you.
Joy Noble.Hi Ian,
Thank you very much for your help and prompt service, our Braun is back in working order and will not be left anywhere near the dog.
We have been very impressed with your excellent and efficient customer service, it was great to speak to someone who knows what he’s talking about and the products he sells.
Once again, many thanks,
To Sales. Berry Electrical
Just want to say how impressed I am with your ordering, packing and despatch. I ordered a replacement fire element and was concerned that it might just be damaged in post. It came within three days of ordering and would have required a heavy boot to damage it, it was so well packed. And needless to say all at a very competative cost as well. So well done Berry and I'll certainly use you again. James W
I wanted to say thank you for the two deliveries, both of which came so promptly and efficiently after you had hit upon the idea of sending a bowl set (minus previously sent blade) in order to save me money on buying the items separately.
Your whole service from beginning to end could not be faulted. I wish other retailers were even half as good.
Thank you again,
Just to let you know that the order below has been received in good condition - very many thanks for such a quick service - impressive !!
I've been meaning to send an email all week - I would like to say what a fantastic service, so fast and a very clear website. Thank you very much.
Dear all at Berry Electrical
This is superior service. Hard-to-find product competitively priced and immediately despatched: ordered on Friday evening and in my hands on Monday. I’ll be back.
Dear Berry Electrical,
I would like to convey, as proudly as I can, how I feel about the service I have received on my recent purchase from you.
The ordering process could not have been simpler and the informative after sales emails were extremely useful.
Best of all is the speed in which my part arrived.
In an age where a complaint seems to be more prevalent than praise I feel it it important to let companies know when they provide outstanding service. I WILL be using you again and everybody I speak to in future will hear about Berry Electrical and how proud I am to be one of their customers.
Wishing you all the best for Christmas and I hope you have a prosperous New Year.
Hi...Thank you so much for your excellent service by guiding me on the 'phone first and fast delivery. We have a Braun Multiquick blender that is over 20 yrs old and thought we would have to buy a complete unit again...but you have saved the day by supplying us with the part that had broken.....and it all works perfectly again! Great!
Regards......David & Paula Whitfield
I can only reiterate all the excellent reports on your standards of Service.
Ordered yesterday delivered this morning at 0830 Fantastic.
Thank you for the heater element which I received today.
Considering that I only ordered it yesterday, I congratulate you on the
Thank you again,
My order arrived today, thank you.
I am very impressed with the speed with which you sent my order. I also
found your website to be very useful regarding model numbers etc. and ease
Impressed. I am indeed. I ordered two silica elements on Monday 14th May 2012 these arrived this morning 10am 16th. Safely packed and intact. Sometimes nowadays one despairs with so called service but today I believe there still are a few caring people and businesses.
Thank you to each person involved, well done.
Ballynahinch Co Down.
Received my shaver part today as ordered (only yesterday). I am very
impressed with the whole service - even the packaging was sensible.
Excellent service - thank you.
I bought at 2:30pm on Friday and the item was delivered first thing on
Item has been received! It is exactly what I needed.
Thank you very much for your super efficient service. A pleasure to deal with you!
Best price found, easy to order. Good to get e.mail from you confirming order and delivery. Parts exactly as on your web site and received in good order. Will be using you again and would recommend.
received the above at about 10:00 am this morning (30/12/2010).
much impressed by speed of delivery and packaging.
was even more impressed that it worked fine even after my fitting it all by myself.
the only snag is that it makes the other two elements look faded and 'lumpy'.
once again TA!
The above order arrived on 6/11/10 - Superb service and excellent prices. I thought service like this had long gone and I would have no hesitation in recommending your company to friends and family. Once again many thanks
Many thanks for what must be the best service on the internet! Ordered at 1645 Wed - arrived in post 0900 Thurs!
Best prices too! Will recommend to everyone I know.
Many thanks - excellent service again!
Dear Berry Electrical,
Excellent fast response & delivery - many thanks
Dear Mr Trinder,
I just wanted to let you know that I am highly pleased with your service. Not only did you offer vastly better prices than your competition on the internet, but you also answered my question promptly and dispatched the products in good order and very swiftly. They arrived today, in perfect order. Even better service than Amazon! I thought I’d better write this since people generally whinge when things go wrong and forget to say when things go well.
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Hi Sales Team,
Just wanted to congratulate you for your superb customer service. My parcel
was delivered this morning.
I was fed up of waiting for Boots to order and deliver the 30B kit for my Braun
shaver. I did a Google search on the same item, Berry's name came up and it
couldn't have been easier, 2 1/2 days later the shaver kit was delivered.
It's so simple but Boots couldn't do it in 2 1/2 weeks.
If only more companies could achieve what you do,
Very well done,
I received the spare part this morning.
Thank you for the excellent service you provided.
Ian, received yesterday. All ok, many thanks, great service!
Seasons Greetings to all at Berry Electrical.
Thank you so very much for providing such amazing service.
I received my replacement glass elements in plenty of time for Christmas, even though I ordered a little late.
You have maintained an excellent standaed of service with easy ordering, timely updates on progress and very good delivery times, even at this busy time of year.
I couldn't let it pass without thanking you and assuring you of future orders for all my electrical needs.
Please accept my warmest wishes to you all, and the very best of holiday happiness.
Thank you. Dieter Thornber.
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